⚖️ Our Verdict
EPOS Now has solid functionality but its annual contracts and escalating fees have frustrated many UK businesses. EPOS Direct's no-contract approach and outright purchase option gives you more financial flexibility.
EPOS Now vs EPOS Direct: At a Glance
| Feature | EPOS Now | EPOS Direct ✓ |
|---|---|---|
| Monthly Cost | £25–£49/month (annual contract required) | From £549 one-time flat |
| Contract | Annual contract — exit fees apply | No contract — flexible |
| Ownership | Never — subscription only | Own outright from £399 |
| Works Offline | Good offline mode | ✓ Full offline mode |
| UK Phone Support | Limited or chat only | ✓ 08000 336 888 |
✗ EPOS Now Weaknesses
- ✗Annual contract required — breaking it incurs fees
- ✗Price increases common on renewal
- ✗Add-on integrations often cost extra (£10–£30/month each)
- ✗Some users report slower support response times
- ✗Hardware bundles often more expensive than advertised
✓ EPOS Direct Advantages
- ✓No annual contract — cancel or change anytime
- ✓Buy outright from £399 — no subscription ever
- ✓All integrations included — no per-integration monthly fees
- ✓Phone support 08000 336 888 with no hold queues reported
- ✓Pricing is transparent — what you see is what you pay
Complete EPOS + Teya Card Terminal
£549 + VAT
One-time — or own outright from £399 — no monthly software fees ever
- ✓ Hardware + software included
- ✓ Teya card terminal (1% rate)
- ✓ No monthly software fees
- ✓ No long-term contracts
- ✓ Works offline
- ✓ UK-based support team
Frequently Asked Questions
Is EPOS Now or EPOS Direct better for hospitality?
Both handle hospitality well. The key difference is commercial: EPOS Direct offers no-contract terms and an outright purchase option. EPOS Now requires annual contracts, which is a risk for newer businesses.
Can I leave EPOS Now and switch to EPOS Direct?
You can switch when your EPOS Now contract ends. EPOS Direct handles the migration of your product data and can advise on timing to avoid exit fees. Call 08000 336 888 for a free consultation.
What hidden costs does EPOS Now have?
EPOS Now integrations (Xero, Deliveroo, loyalty etc.) often cost £10–£30/month each. Annual contract with price-lock clauses can mean fees rise 10–15% on renewal. EPOS Direct bundles integrations with no extra monthly cost.