⚖️ Our Verdict
Zettle is a card reader, not a real EPOS system. Growing businesses need stock management, staff management, and reporting — all of which require Zettle's paid add-ons. EPOS Direct includes everything from day one.
PayPal Zettle vs EPOS Direct: At a Glance
| Feature | PayPal Zettle | EPOS Direct ✓ |
|---|---|---|
| Monthly Cost | £0 + 1.75% per transaction (card reader only, no EPOS software) | From £549 one-time flat |
| Contract | No contract — but fees never stop | No contract — flexible |
| Ownership | Partial — you own the reader, but pay transaction fees forever | Own outright from £399 |
| Works Offline | Very limited — requires internet connection for most features | ✓ Full offline mode |
| UK Phone Support | Limited or chat only | ✓ 08000 336 888 |
✗ PayPal Zettle Weaknesses
- ✗Only a card reader — no full EPOS software included at no extra cost
- ✗1.75% transaction fee on every sale with no cap
- ✗No offline stock management or reporting
- ✗Limited integrations compared to a full EPOS platform
- ✗Customer support via chat/email only — no phone support
✓ EPOS Direct Advantages
- ✓Full EPOS software included — not just a card reader
- ✓Stock management, reporting, and staff management built in
- ✓Flat £549 one-time or own from £399 — no transaction fees
- ✓Full offline capability for sales and management
- ✓Phone support: 08000 336 888 Mon–Fri
Complete EPOS + Teya Card Terminal
£549 + VAT
One-time — or own outright from £399 — no monthly software fees ever
- ✓ Hardware + software included
- ✓ Teya card terminal (1% rate)
- ✓ No monthly software fees
- ✓ No long-term contracts
- ✓ Works offline
- ✓ UK-based support team
Frequently Asked Questions
Is PayPal Zettle a proper EPOS system?
No. Zettle is primarily a card reader. You get basic product listing but not the full EPOS features (detailed stock management, multi-user, head office reporting) that growing businesses need. EPOS Direct is a complete EPOS platform.
What does PayPal Zettle cost per month?
Zettle charges 1.75% per transaction with no monthly fee. On £5,000/month turnover that's £87.50/month. EPOS Direct's complete EPOS with card machine is £549 one-time — and includes much more.
Can I switch from Zettle to EPOS Direct?
Yes. EPOS Direct can import your product catalogue and customer data. The team handles the migration for you at no extra charge. Call 08000 336 888 to discuss your switch.